Refund Policy
Last updated: November 16, 2024
1. Overview
At FocusHost, we strive to provide high-quality web development, domain registration, and hosting services. We understand that sometimes services may not meet your expectations, which is why we have established this return policy to ensure your satisfaction.
2. 30-Day Money Back Guarantee
We offer a 30-day money-back guarantee on most of our services. This guarantee is subject to the following conditions:
- The request must be made within 30 days of the initial purchase
- The service has not been fully utilized or completed
- The refund applies to hosting services that have not been extensively configured
- Development work that has not yet commenced or is in early stages
3. Web Development Services
Once web development work has been completed and delivered, we do not offer refunds. This includes:
- Completed website designs
- Implemented functionality
- Delivered assets and code
- Deployed websites
In extraordinary circumstances, we may consider partial refunds or service adjustments on a case-by-case basis.
4. Domain Registration
Domain name registrations are non-refundable. This policy exists because:
- Domain names are unique and immediately reserved upon purchase
- Registration fees are paid directly to domain registrars (Namecheap)
- Domain names cannot be "returned" once registered
If you no longer wish to maintain a domain, you can simply allow it to expire at the end of the registration period.
5. Hosting Services
Our hosting services, primarily through Netlify, are eligible for refunds under these conditions:
- Within the first 30 days of service initiation
- Limited or no resource usage
- No extensive custom configurations have been implemented
6. How to Request a Refund
To request a refund, please:
- Contact our support team at [email protected]
- Include your order number or domain name
- Provide the reason for your refund request
- Submit your request within the eligible timeframe
We will review your request and respond within 2-3 business days.
7. Processing of Refunds
Approved refunds will be processed to the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear in your account. Processing times may vary depending on your payment provider.
8. Exceptions
We reserve the right to evaluate refund requests on a case-by-case basis and may make exceptions to this policy in extraordinary circumstances. Any exceptions will be at the sole discretion of FocusHost management.
9. Contact Information
If you have any questions about our return policy, please contact us at:
Email: [email protected]